IVR Systems

As companies are in a race to automate their call and contact centers, AWA provides reliable, customized, and affordable solutions to lay out the web and voice infrastructure to enable a painless transition and migration to the new technologies. For that, our experts in the area work along with several of our partners who are leading vendors of ASR (automatic Speech Recognition), IVR (Interactive Voice Response units), CTI (Computer Telephone Integration) solutions and platforms.

One of the key characteristics of AWA is that we offer a wide range of solutions, low to high end. The low-end solutions are targeted towards small to medium enterprises where as the high send solutions target large enterprises, telecom and Internet carriers. We work with NT, Solaris, and Linux platforms.

Low-End IVR Solutions:

Unlike most of the IVR solution companies, our main focus is on small to medium sized IVRs ranging from 4-192 ports configuration. We will work with our customers in laying out the infrastructure with minimal disruption to the existing systems. We integrate state-of the art IVR platforms with leading ASR, TTS, media server, and networking products to provide the most cost-effective however, comprehensive solutions. We can provide the integration and installation on-site or remotely.

High-End IVR Solutions:

We deliver medium to large IVRs which can handle anywhere from 1000 to hundreds of 1000 ports. We partner with leading IVR integration companies to complement our expertise in providing systems and solutions based on products from leading vendors such as Edify, Nortel Networks, Syntellect, Avaya, Intervoice-Brite, and Aspect.